Refund policy

At Hot Hair – The Hair Spot, we are committed to providing high-quality hair products and excellent customer service. Please review our return policy below before making your purchase.

Returns & Refund Policy

All Sales Final

Due to the hygienic nature of wigs and hair products, all sales are final. We do not accept returns or exchanges on items that have been worn, styled, altered, or had the lace cut.

This policy helps ensure that every customer receives a brand-new, unused product.

Defective or Incorrect Items

If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery.

To process your request, please email our support team with:

• Your order number
• Clear photos or video showing the issue
• A brief description of the problem

Once the issue is verified, we will offer one of the following solutions:

• A replacement item

• A store credit

• A refund, depending on the situation

Non-Returnable Conditions

For hygiene and quality reasons, we cannot accept returns or issue refunds for wigs that:

• Have had the lace cut or altered
• Have been worn or installed
• Have been washed, styled, or dyed
• Are returned without original packaging

Order Issues

If your package arrives damaged in transit or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

Processing

Approved refunds or replacements will be processed within 5–10 business days after verification.